Can We Really Have Robotic Employees?
We’ve been talking a lot lately about the human factor in HR. Specifically, how we need to practice mindfulness when it comes to motivating and recognizing our employees. So what’s the deal about artificial intelligence taking over the management of our employees’ experiences? You can’t be serious! Robots training our employees to act like robots? Can this really be happening?
Get Ready - It’s Happening Now
You better buckle up because artificial intelligence (AI) is here to stay. For many HR professionals, the brave new world of AI is not only intimidating, it’s downright scary. Jeanne Meister, founding partner of Future Workplace and author of The Future Workplace Experience says, “There’s a fear factor around AI. Many people in HR don’t understand what the strategy is for using AI to improve the employee experience.”
But in today’s highly competitive talent market, turnover is becoming a critical problem. The numbers are dismal: 85% of employees are either not engaged or actively disengaged at work, according to a recent Gallup State of the Global Workplace report. Josh Bersin of Bersin by Deloitte notes that, “Turnover is so painful with this job market that companies are realizing, “I’ve got to take better care of my people or else I can’t grow.” AI might be the crucial ingredient to a sweeter employee experience”.
The Case for AI in the Workplace
Recently Forbes took a hard look at AI as the answer to stemming the tide of job hopping and excessive turnover. It appears that employees are looking for job opportunities that will increase their value as skilled professionals and are seeking companies that can provide that value.
If you’re not giving your employees the opportunity to learn and use new things, they will leave and go somewhere else. “Professional career growth” is a top job priority for 87% of millennials, a Gallup study found. And it’s just as important to 69% of non-millennial workers. So how does AI keep your employees happy and productive in their jobs?
Forbes offers several ways that AI can help redesign the employee experience.
- A proliferation of new tech tools are emerging using natural language processing, machine learning and biometrics to improve employee engagement and deliver advanced skills training.
- Intelligent algorithms analyze keywords and emojis sent among employees to gauge whether a team is feeling happy, stressed, disappointed or irritated.
- Another algorithm provides a real-time snapshot of employee engagement by searching employees’ anonymized emails to uncover word patterns and contextualize them as positive or negative emotions.
- An innovative startup is developing algorithms to analyze successful career paths within a company. Then they are determining where there’s demand for more skills and offering personalized recommendations to employees to advance their careers.
- Other communication analysis AI tools provide feedback to managers and employees on how they can improve the work experience collaboratively.
- Even more than upskilling and reskilling programs, HR leaders are looking to AI to help tailor personalized, data-fueled career plans mapped to an individual worker’s personality and learning style.
- AI-based tools can help companies create a happier workforce culture through organizational network analysis (ONA) tools that can identify bias in the workplace.
“Consumerization” of the Employee Experience
According to Forbes, the concept that every HR process from onboarding to managing benefits, logging hours, using learning management systems and receiving paychecks must be consolidated, digitized and personalized in this new AI world. Employees will expect no less. We will all have to step up. Call us if you need help.
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