The Importance of Patient Satisfaction
Over the past decade, there has been a growing imperative within the US healthcare industry to not only deliver the highest levels of patient care, but to also ensure that each patient is provided a totally satisfactory experience. This is evidenced by the numerous patient-centric initiatives being mounted by many health care facilities.
Hospitals are also discovering the strong correlation between patient satisfaction and the level of employee engagement among the hospital staff. Research bears this out as well. According to Towers Watson, “When hospital employees were more engaged and more satisﬁed with their pay and beneﬁts; their patients believed they received better care and, as a result, were more willing to recommend the hospital.”