Incentra Insights

AI and Employee Engagement

Posted by David Chittock on Nov 3, 2023 10:08:00 AM

Artificial Intelligence and Employee Engagement

Artificial Intelligence - Workplace Friend or Foe?

As artificial intelligence (AI) becomes more common in the workplace, many workers fear that their jobs might be replaced by robotic brains. This concern adds even more fuel to the tumultuous changes taking place in the workplace over the past few years. As we recover from the disruptions of the pandemic, are we in for another case of future shock in the workplace? Will AI be a job displacer or a job enricher?

How AI Can Transform Employee Engagement and Job Satisfaction

Recently Analytics Insight, a technology research publication, addressed the issue of AI’s impact on employee engagement and job satisfaction. As businesses move towards increased automation, we need to explore how this new wave of technology won’t just displace jobs but also enrich the work experience for employees.

An employee engagement platform is the backbone of a successful enterprise. The injection of AI into these platforms offers the following digital capabilities to make them even more efficient:

  • Personalized Employee Experiences - An AI-driven platform can provide personalized suggestions based on the employee’s work patterns. It may even recommend a specific training module or break activities to refresh the mind.
  • Objective Talent Management - AI-driven platforms can offer a more objective evaluation by analyzing multiple data points, such as work output, collaboration metrics, and peer reviews, thereby making talent management fairer and more effective.
  • Advanced Workforce Analytics - Data-driven insights are indispensable in modern workplaces. AI enhances this by offering real-time analytics, allowing for timely interventions and adjustments to improve job satisfaction and engagement levels.
  • Automation of Mundane Tasks - AI also offers automation of repetitive tasks. Employees are freed from monotonous tasks, allowing them to focus on more meaningful, creative aspects of their work, ultimately increasing job satisfaction.
  • The Ripple Effect: Job Satisfaction and Overall Well-being - It’s important to understand that employee engagement and job satisfaction are closely linked but not identical. AI positively impacts both.
  • Work-Life Balance - If an employee is putting in too many hours, AI can flag this to supervisors, encouraging a more balanced approach to work.
  • Skill Upgradation - AI-driven platforms can identify gaps in an employee’s skill set and recommend targeted training programs.
  • Mental Health Monitoring - AI-powered platforms can monitor stress levels based on workload, work patterns, and self-reported surveys to ensure employee wellness.
  • Bridging the Gap Between Generations and Cultures - Another compelling aspect of AI’s transformative power is its ability to bridge gaps between different generations of workers and cultures. Customized engagement initiatives and personalized communications will make the workplace more inclusive and harmonious.
  • Onboarding and Integration - AI can provide a tailored onboarding process that respects employees’ backgrounds, ages, or cultural sensitivities.
  • Feedback Loops - AI platforms can initiate regular anonymous surveys and quick polls to gauge employee mood, concerns, or suggestions.

Are You Ready to Add AI to Your Engagement Platform?

If you’re considering adopting AI, you’re going to need an engagement program that integrates all your reward and recognition programs, communications, training, and rewards and reporting into one easy-to-use package. Our technology platform is totally flexible and can be customized. Give us a call today to get started.



Here are some related blog posts.

4 Strategies to Support Mental Health & Increase Employee Engagement

Employee Recognition and the Future of Work

4 Tips to Help You Gain C-Suite Approval for Employee Recognition


Categories: Employee Engagement